Kili Trips TZ creates custom itineraries and offers a variety of accommodation options. We can cater to a wide variety of budgets and can offer some amazing additions to your itinerary. Kili Trips TZ is proud of the reputation that we have earned and pride ourselves on our service that we offer. Therefore, we guarantee that we will not be the cheapest tour operated found. There are too many companies that are willing to compromise quality to offer a lower price. We find some of these shortcuts outright dangerous, using second rate equipment and inexperienced guides. At times some of these shortcuts are made by paying substandard wages to workers or not equipping or feeding the support staff adequately. We refuse to do this. Kili Trips TZ however, will not be among the most expensive either. We are locally owned and none of our income goes to support offices or workers outside of Tanzania. We do promise to offer a great value at a fair price.

THE PROCESS OF BOOKING A TRIP IS AS FOLLOWS:
- You contact us with your rough outline of what you would like to do
- We promptly respond with some suggestions and options for accommodations
- You respond and through our dialog, we create an acceptable itinerary within your budget
- We then send you the proposal and a formal price quote
- If you do find a need to make alterations, you make a deposit to secure the trip dates
- We then secure the accommodations and confirm with you. If the accommodations are not available, we come back to you with alternative plans
- The full payment schedule will be gone over with you during the planning stages along with accepted payment methods
- As your trip approaches, we will continue to be in contact offering packing and preparation suggestions and to answer any questions

Cancellation Regulation
Cancellations must be sent via email and shall only be effective from the date of receipt of cancellation.

If a booking is cancelled the client is subject to a cancellation fee as follows:
Wildlife Safaris
If cancelled more than 6 weeks prior to the departure date, 20% of the booking amount will be charged as cancellation fee
If cancelled on or within 6 weeks to the departure date, no refunds will be given. 100% of the booking amount will be charged as cancellation fee

Kilimanjaro
If only advance deposit (30%) was paid
7 Days prior to departure – Free Cancellation. 100% Refund of deposit
Less than 1 week prior to departure – No refunds

If full amount was paid
7 Days prior to departure – 80% refund of amount paid
Less than 1 week prior to departure – No refunds

The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company.

Also, you are free to change the dates of your tour at any point in time. While rescheduling, applicable cancellation charges and any new charges will apply. Additional charges, if any, will be informed by the Company to you before the rescheduling is done. In case the booking is cancelled after rescheduling the original tour date will be used to calculate any refunds.